Are you sure you want to work here?

because we really do "work" here…

Here's a scenario:

It's 4:58 pm on a Friday and one of our beloved clients has just emailed you about a project they MUST have before your weekend starts. Do you:

A) pretend you never saw the email and hope that it really wasn't that important
B) send them an email back asking them if they're serious and tell them it will have to wait
C) tell Shannon and hope she say's "Don't worry, I'll handle it"
D) let the client know you're on top of it and get them what they need

If your answer is anything but D, we want to let you know that monster.com is a great place to find a job and wish you happy hunting.

If you did answer D, and were genuine with that response, keep reading.

While the above scenario is far from a regular occurrence at WhirlWind, we pride ourselves on our staff's dedication and passion for their job. We know that if any of our clients did send in a last minute request that was truly urgent, that each of us would be willing to help them out.

WhirlWind is a fast-paced, highly demanding, and incredibly fun place to work. Most companies like to say that they're like one big family; and we're one of them. However, we bring in only the best. If you're up for the challenge and think you have what it takes, submit cover letter, resume (plus design or writing examples if applicable) via email to: Careers@WhirlWind-Creative.com. No phone calls please.

Current Opportunities:

Job Posting: Marketing Account Manager
Send resumes to: careers@whirlwind-creative.com 

Position Description:

The Marketing Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The MAM is expected to consistently provide excellent customer service to accounts, as well as voice client needs and goals within the organization to ensure quality control. In addition, the MAM should build relationships with clients to encourage additional services, new and repeat business opportunities.

Responsibilities:

• Responsible for all client communications, conflict resolution and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. marketing plans, ad copy, creative etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing executive management of any problems that may arise.
• Owns the contract and contract renewals for new and existing clients.
• Works closely with the team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met and that projects are profitable.
• Approves change orders and invoices, and is responsible for payment collections if the need arises.
• Aware and in pursuit of opportunities for account growth and solicitation of new business.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular, two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to executive management, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

• Proven Account Management skills required to create, maintain and enhance customer relationships
• Minimum of 3 years of Marketing/Account/Project Management experience
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles pressure and deadlines well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree
• Understanding of media buying (a plus)